Shipping policy
Quick links
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
EXPORT ORDERS & FREIGHT FORWARDING SERVICES
WHOLESALE SHOP SHIPPING CHARGES
WHERE DO YOU SHIP TO?
We ship to the Continental USA, Alaska, Hawaii, many US Territories, Canada, Mexico and selected international destinations. All orders ship by UPS.
To order Oshadhi products worldwide, please visit oshadhi.life to find a local distributor.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Most orders ship within 2-4 business days from our Iowa location. Orders are fulfilled Monday through Thursday. Orders received after 12 noon Central Time on Thursday will ship the following Monday.
Order processing time may increase during sales and leading up to holidays.
Time in transit:
Continental USA: 2-6 business days for most orders by UPS Ground.
Alaska & Hawaii: transit times vary by address and service; the estimate is shown at checkout.
Canada & Mexico: 7-14 days, although some delays can occur. Please allow up to 3 weeks in transit. Customs and duty charges may be due on delivery.
Note: Essential oils, eau de toilettes and colognes are restricted by carriers and ship by ground service.
SHIPPING CHARGES
USA
- Free UPS Ground shipping on orders of $175 or more.
- Orders under $175: shipping is calculated at checkout from live UPS rates for the delivery address and the weight of the order. UPS Ground and UPS Ground Saver are offered where available.
- Live rates include any UPS residential or remote-area surcharge, so the price shown at checkout is the final shipping price.
Canada, Mexico & International
Shipping is calculated at checkout from live UPS rates, based on the shipping address and weight of the order. Add items to the cart to view the charges.
Customs and duty: we do not collect customs, duty or other import fees. Import fees are assessed by customs and are due at the time of delivery.
EXPORT ORDERS & FREIGHT FORWARDING SERVICES
All orders shipped to a freight forwarder for export must select Shipping Protection and Signature Confirmation at checkout. Orders that appear to be for export, or to be shipping to a forwarding service, will be held until these fees are paid.
INSURANCE
Optional Shipping Protection:
Shipping Protection covers a package against damage, loss and theft in transit, with replacement of 100% of the order value. The fee starts at $2 per order and is added at checkout.
Standard carrier cover:
All packages are covered by UPS against damage in transit up to $100 per package. Standard cover does not include packages lost in transit, packages delivered to the wrong address, or loss or theft after delivery.
If a package has not arrived within 10 days of the date on the shipment notification (Continental USA), please contact us at community@haroma.co. We will open a claim with UPS. Carrier claims can take up to 90 days to decide.
SIGNATURE CONFIRMATION
Signature Confirmation can be added at checkout on orders of $175 or more. It is recommended where packages are left unattended after delivery, and for business addresses.
At our discretion, we may ship any order with Signature Confirmation and/or Shipping Protection.
HOLIDAY ORDERING DEADLINES
For delivery in the Continental USA by Christmas, please order by December 10th. Orders placed after December 10th may not arrive before Christmas. For expedited options, contact community@haroma.co.
WHOLESALE SHOP SHIPPING CHARGES
For professionals and wholesale orders within the USA, shipping is charged according to the terms of the contract.
Orders over $150 may, at our discretion, ship with Signature Confirmation and/or Shipping Protection. Wholesale packages ship by UPS ground service, due to carrier restrictions on shipping essential oils by air.